Question 1

Where do your parts ship from?

Accepted Answer

All orders ship from our warehouse in California. We ensure fast and reliable delivery across the United States. You'll receive tracking information once your order is processed.

Question 2

Do you ship to Canada or internationally?

Accepted Answer

Yes, we ship to Canada upon request.
Please contact us directly with your full shipping address, and we’ll provide a custom shipping quote. Note that international orders (including Canada) are not eligible for free shipping and must be arranged manually.

Question 3

Can I get my parts faster than the standard shipping time?

Accepted Answer

Yes, expedited shipping is available upon request.
If you need your order sooner, please contact us before placing your order. We can arrange faster shipping options for an additional cost based on your location and the carrier’s rates.

Question 4

What are the shipping costs for my order?

Accepted Answer

We offer free ground shipping to all 50 U.S. states. For expedited shipping, contact our customer service team for a custom quote.

Question 5

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer special pricing for bulk purchases and wholesale accounts. Please contact us with your part numbers and quantity needs.

Question 6

What is your return policy and how do I return an item?

Accepted Answer

At Arko Tractor Parts, we prioritize your satisfaction. Here's our return policy: 🔁 **Return Policy**: Initiate your return within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase. Certified installation documentation is required for fuel injection pumps. 🛡️ **Warranty**: We offer a 6-month warranty for defects in materials and workmanship. This excludes improper installation, misuse, or unauthorized repairs. 🚫 **Non-Returnable Items**: Items damaged due to improper use or installation, and fuel injection pumps without certified installation proof. ✅ **Final Note**: Contact our customer service team with your order number and reason for return to start a return or warranty claim.

Question 7

How do I change or cancel my order?

Accepted Answer

To request a change or cancellation, please contact us as soon as possible.
We’ll do our best to accommodate your request before the order is processed or shipped.

Question 8

Can you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii. For oversized items, contact our customer service team for a shipping quote and availability.

Question 9

How do I know if a part fits my tractor or engine?

Accepted Answer

Contact us with your tractor model and part number. Our team will help verify compatibility before you place your order.

Question 10

How do I track my order?

Accepted Answer

Tracking your order is easy! Once your order ships, you'll get a tracking number via email. Need help? Contact us anytime.

Keeping the backbone of America running with reliable parts and family-owned service.

Frequently Asked Questions – Arko Tractor Parts